I want to say yes. YES the customer is ALWAYS right. 

This is what conventional wisdom tells us, so it must be true yes?

But if you are a small business owner you know that it’s high time we retired this little saying.

Customers aren’t always right, and frankly some client relationships can turn into quite an unpleasant debacle.

In my my (almost) two decade long business experience I have had every type of client relationship. Most of them, thankfully, have been relationships of reciprocated nurturing.

customers always right

I take care of my clients, and my clients take care of me. This is one of the reasons I believe we have such a high retention rate here at Good Cents. Because we are truly invested in our client’s success, our clients stick around. We are also an intentionally small business – carefully curating and hand selecting who we work with to make sure it’s a good fit for everyone. 

That said, especially when I was a freelancer, I had some HORRIBLE relationships. I’ve had clients curse at me, call me stupid, flake out on paying their bills and engage in all sorts of unbecoming, and pretty abusive behavior. It took me a few years to learn that as a business owner you want to please everyone, but you literally, absolutely will not be able to.

As a young person, and I was only twenty two when I started my business, you want to believe the customer is always right. Navigating and learning how to build boundaries takes time – and unfortunately some bad experiences to learn.

If you are wondering when it’s time to say good-bye to a client, check out this article on Entrepeneur.com where some great tips are shared. Including one of my own. 

Feel free to contact us today to get a better understanding of why we are the number one virtual bookkeeping company in the Unites States.