by Justine Lackey | Apr 20, 2015 | Small Biz Rants & Raves, Small Biz Tips
I want to say yes. YES the customer is ALWAYS right. This is what conventional wisdom tells us, so it must be true yes? But if you are a small business owner you know that it’s high time we retired this little saying. Customers aren’t always right, and...
by Justine Lackey | Apr 14, 2015 | Business, Inspiration
I am so inspired by Dan Price, the owner of Gravity Payments. Sharing is Caring! This guy just announced each and every one of his employees, from low-level clerks on up, will earn a minimum of $70,000 per year. How he is going to do it? By shrinking the pay disparity...
by Justine Lackey | Nov 24, 2014 | Business, Small Biz Tips
Lately I have been thinking a LOT about the Millennials – the generation born between 1982 and 2002. This might be because I just had the lovely experience of teaching a slew of them some critical business skills at the Society of Grownups in Boston – but...
by Justine Lackey | Nov 4, 2014 | Bookkeeping Questions, Business, Most Popular, Small Biz Tips
Reconciling with your Bank Almost every day I am asked “How do I figure out if someone is a good bookkeeper?” It’s a good question – it can be a really challenging task if you don’t know what “good” bookkeeping looks like, or understand the...
by Justine Lackey | Nov 3, 2014 | Small Biz Rants & Raves, Small Biz Tips
Be aware of Cash Reporting Policies. This article from the NY Times has my panties in a bunch. Although I make my liberal, leftist, bleeding heart leanings more or less known, one place I stand (more or less) with my conservative counterparts is on regulation of...